Fortress Solutions support services are available for non-critical issues Monday through Friday, 8:00am - 5:00pm CST excluding holidays. Support for critical (service-affecting) issues is available 7 days a week, 24 hours a day, 365 days a year with a 30 minute callback.

Customers should have the following information available prior to opening a Technical Support ticket:

Product Type
Problem Summary/Description
Severity
Contact Information

Customer can then choose to open a ticket using any of the following methods:

Online Trouble Ticket Submission and Tracking

Customer can open a ticket by clicking on the following link “Open a Fortress Solutions Technical Support Ticket” Immediately after submitting the Technical Support ticket, Fortress Solutions Support Engineers will be automatically paged.

Email:
Customers can send the above information to support@fortress-solutions.com

Phone:

• In the US and Canada: 1-800-840-3034
  
  • Option 1– To speak to a Technical Support Representative Record “Name and Company” Remain on hold.
    
  • Option 2– Leave a message to be returned within 30 minutes for a Technical Support Representative
    
• Outside the US and Canada: 972-423-1265 x611
  
  • Option 1 - For Technical Support